Went to the local Comcast store and upgraded our internet from ~12 Mbps download and ~4Mbps upload to ~50 Mbps download and ~10 upload. Exchanged our modem for a new one that can handle the increase in power.
Plugged in the new modem right where the old one was, except using the new cords provided with the new modem. Connected to the router through browser (at 1.something.something) and fiddled with some settings, but to no effect. Connected the modem directly to the computer, still to no effect.
Clicked on a bookmark, and instead of the expected page, a page came up from "Xfinity" asking us to input account id and phone number. Did this, and after a few more clicks, the modem was "activated."
Still could not connect to the internet.
Called Comcast help line, unplugged and re-plugged router and restarted computer.
Yay! Now we're connected!
On Veronica's computer, speedtest.net says that our download speed is ~60 Mbps, upload ~12 Mbps. On Mom's computer, download is ~12 Mbps, upload ~10 Mbps. The difference is probably from a combination of things, but mostly because Veronica's computer is hardwired to the router, while Mom's is connected wirelessly, in addition to being much farther away from it.
By the way, during this process I didn't have to create any new passwords or change any settings. Apparently, all these settings are kept on the router, not the modem.
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